Posts Tagged ‘Rewards’

ElephantintheRoom-Leo_CullumHow many times have you been in a conversation with others and wanted to bring up some obvious topic, but failed to do so?  How many times have you sat in meetings, heard proposals, watched presentations, discussed important matters, or been embarrassed on behalf of someone else, all the while dying to say what is really on your mind, but never mustering the courage to say it?  Why do we hold back and so often fail to acknowledge the elephant in the room?

In the case of meetings at work, perhaps you can’t bring yourself to openly disagree with someone higher up the org chart.  Maybe you are the kind of person who avoids conflict at all cost, both in personal and professional settings.  Maybe you fear the known or unknown consequences of being that person to bring up what you and probably many others wish someone would address.

If you don’t acknowledge obvious issues, it is very possible that the consequences of failing to address them will be worse than doing so.  For example, if you have relationship issues with someone, but try to keep the peace instead of putting matters on the table, aren’t the potential emotional and physical consequences of holding it all inside worse than the temporary awkwardness and unpleasantness of the dreaded conversation?  If you are being pitched a plan of action by a manager or someone higher up than you in an organization, and you know that the suggested path has major flaws, aren’t you complicit in failed and potentially harmful business decisions if you do not raise the concerns you have?  If others are trying to get you to go down some path that could be dangerous or have serious negative consequences personally and/or professionally, don’t you have the responsibility to listen to your intuition and interject a cautionary word into the conversation?  If someone’s dress, hygiene, personal habits or behavior are the subject of much discussion behind his/her back, isn’t the decent thing to do to have that needed and difficult private conversation in order to help the other person?

When it comes to acknowledging elephants in the room, few seem willing to be the one to step up and do so.  Oh, how we need more people willing to take that step!  Doing this doesn’t mean you have to do so in an unkind, harsh, abrasive, offensive way.  Besides, you won’t likely succeed in promoting positive change with that approach, anyway.  Instead, with a genuine heart of compassion, caring, and concern for what is wrong or what might fail, you have an incredible opportunity to change the path of a person, group, or entire company from darkness to light, from failure to success.  Those on the hearing end are usually able to sense genuine concern; they will most likely be able to see the intentions of your heart and hear your message, even if it is one that is difficult for them to hear.

Nobody benefits from having a bunch of “yes” men around.  While I’ll never be in a position of corporate power by virtue of the position held, if I ever was, I would hope to be fortunate enough to surround myself with men and women who always speak the truth, even when it is hard for them to deliver the message and perhaps harder for me to hear.  If it is my thoughts, plans, attitude, behavior or anything else that is ever the elephant in the room, then I desperately need and want someone to tell me that.  Do it gently and kindly and (if possible) privately, but by all means, do it!  I’m a big boy.  I can handle it.

I have no idea what life situations you are in where you feel you need to bring up something “obvious” that nobody else is saying, but I suspect you can think of one or two such situations at this time.  I strongly encourage you, in the interest of doing what is most helpful and kind and beneficial in the long run, acknowledge with whomever else needs to hear that there is an elephant in the room.  The benefit gained from the honest conversation will far outweigh the temporary fear of negative consequences that has held you back so far.

Justice is a good thing.  Most are pleased when we see justice served, when criminals get the deserved punishment for their lawbreaking.  Granted, if we are the ones breaking the law, we’re more interested in seeing mercy than justice, but that’s another discussion.

A couple of phrases or terms come to mind that we hear from time to time that deal in some way with justice.  One is “what goes around, comes around.”  Then there is the whole idea of “karma” that some religions subscribe to which relates to the subject but is open to various interpretations and is not intended to be a synonym for “justice.”

It’s easier when the subject is lawbreaking to get agreement on what justice demands.  It can get a little tougher in other contexts, though.

Take, for example, the consequences of a way of life that in time takes its toll on the person to the detriment of physical, emotional, financial, mental or spiritual health.  The end result is justice in the sense that it is the logical consequence of a series of choices that turn out a certain way eventually.

Or take the example of a leader who makes consistently bad decisions over a long period of time to the detriment of the organization he is charged with leading.  There may be nothing criminal about the acts, but the negative impact on others and on the organization are just as real and result in serious consequences, eventually necessitating a change in leadership for the survival of the organization.  The change is a just consequence of many prior actions.

Justice can, of course, be more positive as well.  We enjoy seeing good things happen to good people.  When acts of kindness are rewarded, when hard-working people get promoted, when those normally quiet on the sidelines are recognized as key partners in success, positive justice puts a smile on our face.

I am not naive enough to think that justice always happens in this life, but I do believe that there is a God who is the ultimate judge and who is supremely fair in His judgments.  That is why I believe in leap year lesson #297 – Sooner or later, justice happens.

Later this morning a man will come to our house and do some minor touch-up work on the recently renovated master bath.  There are a few places where the caulking has cracked around some edges of the shower, so the company that did the work this summer is sending him to fix it.  It isn’t anything major – just a little annoyance that shouldn’t happen this soon after the work was done, so it needs repair.

A few months ago, there was nothing but open space in the gutted upstairs as everything that was there previously for our two boys’ bedrooms and attic space was removed to make room for a new master suite to be constructed from the ground up.  The work ahead of the renovation company at that point was quite a bit different than the little touch-up that awaits them today.

When I consider the changes that have taken place in the past or need to happen in the future for me personally, they can also be grouped into the larger categories of major renovations that take a lot of time to overhaul versus those that are little touch-up jobs along the way.  Deciding to lose 20 pounds this year took several months of more activity and a change of eating habits that has to continue if I want to keep those pounds off (so far, so good).  Getting a better handle on my retirement financial preparation has taken a lot of study and changes in investments over the past 13 months as I put things in place for retiring in another 10-12 years.  Both of the above changes are significant.  They take more time and effort.  Other minor ones along the way have happened with less planning, less time and minimal effort.

Do you have anything that needs a major overhaul in your life – internal or external?  Have you been dissatisfied with some minor things that could use a touch-up job here and there?  If so, make the decision and do something today to move in the right direction.  The major overhauls aren’t easy, but you sure do enjoy them once they’re complete.

Leap year lesson #264 is Tackle that next major renovation or minor touch-up.

Over six months ago, we started some major home renovations.  The first couple of months saw the kitchen completely gutted, the wall removed between the kitchen and dining room, and everything new from the ground up, opening up a significant part of the main floor of the house with the change.

Then after a little break, the same company took what were two old, ugly, cheaply done upstairs bedrooms and attic space our sons used when they were young, and again removed everything – ceiling, walls, flooring – and built from the ground up a nice new master bedroom suite with a great bath, two walk-in closets and storage areas using a floor plan we have had in mind for a decade.

Today the final inspection happened, the last check was written, and all is done but furnishing it.  Nearly seven months after it all began, we won’t have workers strolling in and out of our house randomly most days of the week.  We can take all the furniture and storage items that have cluttered other rooms on the other floors and, after tossing what we can, put things where they belong.  It is an understatement to say that it feels good to finally have that work done.

Could we have lived without the renovations?  Yes.  Was it costly?  Yes.  Was it worth it?  Absolutely.  We now have a kitchen/dining area that not only is loved by my wife the caterer, but one the neighbors are asking to come see as the word spreads.  One neighbor has already started a similar renovation after seeing ours, claiming we inspired her.

We didn’t do it for the neighbors, of course, or to impress others.  We did it for ourselves and just in case we decide to sell the house down the road.

As I ponder the time, effort and cost involved, I am reminded of what brings satisfaction at work and in other places.  There is great pleasure in reaching the end of something into which you have put great effort, especially when it turns out really well.

You have to look past the inconvenience and frustrations of the moment and remember leap year lesson #211 – Keep the end in view.

I did it.  Twenty-one days after setting a goal to lose nine pounds, I have lost ten.  I’m lower than the weight goal I set which is the weight I hovered at for years prior to a big jump at the end of last year around the holidays.  It feels good to be here again.

Now that I’m on this side of the goal, what next?  Where do I go from here?

Well, I could lose a couple more pounds just to be on the safe side for those times when I eat out with friends or family and inevitably add a pound or two in a day.  That seems reasonable.  But beyond that, the need is for a consistent lifestyle that doesn’t result in being five, ten, then fifteen pounds overweight again.  It needs to be nipped in the bud on a daily basis.

It is my habit to weigh every morning before stepping into the shower.  I know people tell you not to weigh every day because of the little fluctuations that people experience.  For me, though, it works to weigh daily because that is what determines what I eat or don’t eat for the day.  I can’t do what I want for a week and then exclaim “Oh, look, I’m five pounds over!”  No – that has to be known when I’m one pound over so that my behavior is appropriate that day.

The more general lesson in this is that all of our goals need incremental milestones and checkpoints along the way in order for us to know where we stand and to increase the likelihood of reaching them.  Going too long without a checkpoint allows you to veer off course too easily, making the return path long and tedious.

Don’t set annual goals without more frequent checkpoints.  Don’t only do annual performance reviews for employees without very frequent checkpoints along the way (mine are every two weeks with my manager).  Don’t think that you will succeed just by setting a New Year’s resolution without some accountability from others as well as from yourself at least monthly throughout the year.

Leap year lesson #196 is Reaching goals happens in baby steps.

This was a very satisfying week for me at work.  I got several things accomplished that had been camping out on my to-do list for way too long.  We had a significant win in an effort that was years in the making; another significant win also written about here; my week was not filled with meetings galore that usually detract from productivity; I received an unexpected and very complimentary note from someone for the positive impact my blog posts are having on him; and to top it all off I left at the end of the day today with zero emails in my work inbox.  It doesn’t get much better than that.

It feels good to end well.

There have certainly been other times when endings were not good.  Maybe they were endings of employment situations, relationships, projects, conversations, educational endeavors or more.

I suppose the ultimate ending is when we leave this earth.  Even that experience can go well or not as written about in someone else’s blog post reflecting on the death of a friend’s friend recently.

I’m not sure that it’s necessarily true that “all is well that ends well,” but it sure does bring a sigh of relief and a positive closure that lets you close the door on what was before, take a breath, and open another door to what lies ahead.

Ending the week with a great sense of accomplishment, closure, and the freedom to put work aside for a weekend is a great feeling, and one which I apparently don’t experience enough given how much today’s ending stands out to me.

Leap year lesson #191 is It feels good to end well.

A very simple thing happened at work today.  Without going into details, suffice it to say that to many it would seem anything but remarkable – good, but hardly anything to write home about.  Yet, for me, it was the culmination of a wish and effort in a major area of responsibility for me for over the past two years.  It was a very big deal, I think, for the future of communication at my company.

There were a lot of different thoughts and feelings occurring as it unfolded today:

  • The personal satisfaction of knowing it was finally happening;
  • Gratefulness for all the others in a very long process for the role each played in making it happen;
  • Anticipation of what the reaction of others might be – who would note the significance and who might miss it.

Once the deed was done, I could not stop smiling.  Even out walking the dog tonight, that was foremost on my mind and caused me to smile with satisfaction.  It still does.

The truth is that even though the act itself was very simple, what went into it was anything but simple or quick.  Whether others recognize that fact is up to them.  At least I see it as the culmination of much work.

In December 2010 I spoke at a conference in San Francisco.  The moderator asked me what my goal was for embarking on the internal communications route we had been discussing.  My response to him was “I want to change the way communication happens at my company.”  Today’s seemingly small step was really a major one in making that come to pass.  If nobody else notices, it is enough for me to know we made a huge stride today, because I know what has gone into it and because I know its significance.

Leap year lesson #188 is Nothing beats deep personal satisfaction.

How good are you at making trades with others?  I have to admit that I’m a terrible negotiator in some circumstances.  I just can’t stand the process, so I don’t bother.  (I did, however, do a pretty good job of bartering while in China back in April.)  However, when it comes to conjuring trades with myself, I’m pretty good at it.

For example, when I have a heavy load of things to do, it isn’t unusual for me to think of some way to reward myself at set intervals so that I have a break and a little fun along the way.  When running around the 1.2 mile loop of the nearby park, I’ll reward myself with a walk between two lamp posts after I have jogged between several more than that.

This week with both of our vehicles being in the shop at some point and with me consequently taking the bus to work, I was reminded of how much I get done while riding the bus for those 20-25 minutes each way.  I also like the fact that I save money because I’m not using gas and my company pays for employees to take the bus as an encouragement to reduce pollution.

One thing I like to do while riding is use an app on my smartphone to review my top 100 Bible verses that I’ve etched into my memory for the last several years.  It’s a good way to start the day and to get myself in a healthy frame of mind before tackling the work day.  So the thought came to mind this week that I could make a trade with myself.  What would it be like to decide to ride the bus each week at least for as many days as it takes me to fully review those verses?  It will likely only be 1-2 days per week of taking the bus, but the pleasure of driving my car and spending less time commuting would be the reward for the remainder of the week, having completed the review of verses early in the week.

I think I’ll give it a try and see what happens.

Leap year lesson #185 is Make yourself a trade.

I do well under pressure.  Not much gets me out of sorts or frazzled.  In the midst of a crisis I’ll be a calming influence and, if possible, interject a little humor along the way to lighten the mood.

In academic study, the ability to do much over a short period of time has served me well.  In work situations, I can churn out a lot into the wee hours of the morning night after night if needed until the work is done.  Granted, I can’t keep at a lightning pace indefinitely, but it is possible when I know there is an end in sight.

This past weekend was an example of a lot of pressure on me over a short period of 48 hours.  It was all good pressure of places to be with other people, prepping for and officiating at a wedding, and prepping and teaching a class for a friend.  Individually, any of them would have made for a pleasant, enjoyable weekend, but together they made for quite a challenge.

I don’t take public speaking lightly.  I’m not about to wing it for a class I teach, much less a wedding I officiate.   So especially for the wedding, I wanted everything said and done to be perfect for the couple’s sake.  When it comes to my part, therefore, I script every word, rehearse it aloud dozens of times, and make constant edits up until the last possible moment to craft each word and be able to speak it as naturally as possible without relying heavily on notes.  I want to look into the couple’s eyes as I speak and reassure them with a smile and a comforting word and voice.

There were moments in preparation for the weekend’s events when I wasn’t quite sure how it was all going to come together, but I have traveled this road too many times to doubt that it would.

And it did.

Depending on the source of the quote, today’s lesson title comes either from Scottish Victorian-era writer Thomas Carlyle or indie film screenwriter Mary Case, but whichever first wrote it, I can attest to it’s truth.

Leap year lesson #171 is No pressure, no diamonds.

Most studies I’ve seen affirm that you don’t always have to use money or tangible rewards to motivate others.  In fact, I think it’s true that you can’t motivate others at all because motivation is intrinsic and individual.  What motivates me to do my best may not be the same as what motivates someone else.

Motivators may include a desire to do one’s best, to impress, to move up the ladder, to earn money, to help others, to show off one’s skills or knowledge, to get even, to leave a legacy, to receive recognition or many other reasons.  I do the best I can at what I do because the quality of the work and the potential positive impact on others drives me.  A paycheck is nice, too.  Still, I really enjoy an occasional “attaboy” from others.  If I’m running low on gas, it tends to fill my tank.

I was reminded of this recently when organizing an annual awards process related to the internal social network I manage.  We have several individual and group awards where nominees and recipients are determined by community vote.  Through the positive reactions of those nominated and those who won the awards, it is evident that the recognition of their peers means something to them.  And it should.  A chunk of the remainder of my week will go to writing personal notes to the winners and sending them their award.  We’ll keep their achievement prominently displayed online until next year’s awards.

Personally, it’s been nice this year to have a regular flow of external recognitions of the work I’ve done leading our internal community.  I’ve been asked to present webinars for other companies’ community managers,  to speak at conferences, interviewed by authors in the process of writing books and research reports, to document a case study of what we’ve done for other companies to use as a model, and this Friday I’ll be interviewed for a Wall Street Journal article.  Those are all nice strokes that fill the gas tank and help motivate me to continue to do what I love.  I’m not alone in being boosted by occasional recognition.

Leap year lesson #152 is Positive recognition can mean a lot.