I'm currently reading the 10th anniversary edition of The Cluetrain Manifesto. The first edition came out in 2000, so even this edition is a few years old. For those unfamiliar, it is a classic book that had its genesis in 95 theses posted in 1999 at http://www.cluetrain.com - a site largely kept as it was then …
Category: Business Processes
It Takes Vision, Plans, and Action
When I think of ambitious goals that I have seen or personally attempted in businesses I've worked at, it is easy to recall some that were successfully achieved and others that were not. Of course, there are many factors that go into the success or failure of each individually, but I'd like to share some …
Leap Year Lesson #237: More Companies Should Be Like Southwest Airlines
I wrote the following while on a Southwest Airlines flight yesterday from San Francisco to Las Vegas. I have long been a fan of Southwest Airlines for several reasons, and each flight with them reinforces the notion that more businesses would do well to learn from them. For example, some of the positives include: They …
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Leap Year Lesson #218: Stop Over Planning and Do Something
I've had a few occasions lately where multiple meetings on a subject are proof that some people are inclined to spend way too much time planning the simplest things. At some point I want to just say "Stop talking about this and do something!" In one case, a colleague and I are locked into one …
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Leap Year Lesson #212: Do It Right the First Time
I spent hours today getting only one-fourth of the way through a slow, frustrating process I have to do every few months. What is it? It's going through over 1000 screens of names in an online report and manually pulling out relevant data I need. The software I must use for this provides no way …
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