About Jeff Ross

I enjoy a semi-retired life in my hometown of Winchester, Kentucky where I am currently writing a Christian daily devotional book due to be published in 2022. I love being here with my wife (Linda), dog (Callie), parents, extended family, old friends, and wonderful church, Central Baptist Church.

Formerly, I was an online community professional who spent most of my experience as a strategist and community manager for Humana, a Fortune 100 company headquartered in Louisville, Kentucky. I enjoyed being the community manager for our enterprise social network (ESN) called “Buzz” that was launched in 2010 on the Socialcast platform until my departure from the company in late 2020 having successfully migrated Buzz to the Microsoft Yammer platform in mid-2019. I also co-created our employee advocacy program with my colleague Jason Spencer. I’ve enjoyed having a hand in other internal and external online communities established to serve the needs of various audiences. It was a pleasure to work at Humana from 2003-2020.

In September 2013 I founded the weekly Twitter chat about enterprise social networking – #ESNchat. That chat continued regularly until October 2021. I am thankful for a variety of co-hosts who drove the discussions through the years that helped hundreds of professionals improve their communities and themselves. As an avid social media/social learning enthusiast and lifelong learner, I am particularly interested in how social technology and online communities are used to meet the needs and solve problems of individuals and groups both inside and outside the company.  As a community manager, I lived and breathed the communities for which I gratefully had responsibility.

Sadly, I am now dismayed by the toxicity of much of social media as it has devolved into cesspools of anger and hate. Strong communities of people supporting one another are a blessing. Toxic social media platforms (like Facebook and Twitter) do more harm than good now, and the world would be a better place without them.

You are welcome to:

  • request a connection on LinkedIn
  • email me
  • follow me on Twitter
  • contact me to arrange a speaking engagement. The words are free. I charge to arrange and deliver them. 😊

Related to my role as the community manager for Buzz, I am proud that the community grew from its May 2010 beginning to over 85,000 users with over 1,100 special interest groups and more than 8,000 posts per week, gaining broad support from all levels of the company.  A chronological history of related publications, speaking engagements, interviews, awards and opportunities related to the Buzz success story, efforts to move forward the field of enterprise social networking, and accomplishments about our employee advocacy program are listed below:

I am thankful to many wonderful colleagues and excellent business partners for helping to make all of the above possible.  You made my work a joy!


  1. Valary says:

    How small and phenomenal is your speaker’s fee, Jeff? ~Valary

  2. Jeff Ross says:

    It’s always negotiable, Valary.

  3. Scott Sholar says:

    Thank you for sharing, and God bless you.

  4. indytony says:

    I really appreciate the work you are doing on this blog. You obviously know your subject well and can describe it effectively in your writing. As a way to acknowledge my gratitude and highlight your blog, I have nominated you for “The Versatile Blogger Award”. You may respond by either simply knowing someone enjoys your work or you may go to my post (below) and follow the mission laid out there. Either way, keep up the good work and I will keep following you. Thank you, Tony


  5. indytony says:

    Hey, sorry to leave this in your reply box, but…

    Thank you for following my blog – “A Way With Words” @


    I’ve been having some trouble with WordPress. I’m still posting daily. Keep visiting and I hope to have things worked out shortly.

    Thanks again,

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