About Jeff Ross

I am an online community professional who has spent most of my community experience as a community strategist and community manager for Humana, a Fortune 100 company headquartered in Louisville, Kentucky. I enjoyed being the community manager for our enterprise social network (ESN) called “Buzz” that was launched in 2010 on the Socialcast platform until my departure from the company in late 2020 having successfully migrated Buzz to the Microsoft Yammer platform in mid-2019. I also co-created our employee advocacy program with my colleague Jason Spencer. I’ve enjoyed having a hand in other internal and external online communities established to serve the needs of various audiences. It was been my pleasure to work at Humana from 2003-2020.

In 2013 I founded the weekly Twitter chat on enterprise social networking – #ESNchat – now co-hosted by a great team of others on Thursdays 2-3 p.m. Eastern time. As an avid social media/social learning enthusiast and lifelong learner, I am particularly interested in how social technology and online communities are used to meet the needs and solve problems of individuals and groups both inside and outside the company.  As a community manager, I live and breathe the communities for which I gratefully have responsibility.

Related to my role as the community manager for Buzz, I am proud that the community grew from its May 2010 beginning to over 85,000 users with over 1,100 special interest groups over 8,000 posts per week, gaining broad support from all levels of the company.  A chronological history of related publications, speaking engagements, interviews, awards and opportunities related to the Buzz success story, efforts to move forward the field of enterprise social networking, and some accomplishments about our employee advocacy program are listed below:

I am thankful to many wonderful colleagues and excellent business partners for helping to make all of the above possible.  You make my work a joy!

When I’m not working, I enjoy my wonderful family, devoted dog, drinking Ale-8 (a soft drink made in my hometown of Winchester, KY), supporting the Kentucky Wildcats, and being an active member of my church in Louisville, KY.

You are welcome to:

  • request a connection on LinkedIn;
  • email me
  • contact me to arrange a speaking engagement (The words are free. I charge to arrange and deliver them.)
  1. Valary says:

    How small and phenomenal is your speaker’s fee, Jeff? ~Valary

  2. Jeff Ross says:

    It’s always negotiable, Valary.

  3. Scott Sholar says:

    Thank you for sharing, and God bless you.

  4. indytony says:

    I really appreciate the work you are doing on this blog. You obviously know your subject well and can describe it effectively in your writing. As a way to acknowledge my gratitude and highlight your blog, I have nominated you for “The Versatile Blogger Award”. You may respond by either simply knowing someone enjoys your work or you may go to my post (below) and follow the mission laid out there. Either way, keep up the good work and I will keep following you. Thank you, Tony


  5. indytony says:

    Hey, sorry to leave this in your reply box, but…

    Thank you for following my blog – “A Way With Words” @


    I’ve been having some trouble with WordPress. I’m still posting daily. Keep visiting and I hope to have things worked out shortly.

    Thanks again,

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