Leap Year Lesson #333: Don’t Pretend to Understand When You Don’t

I love it when my dog tilts her head in obvious confusion and wonder about something I say or do.  She doesn't pretend to understand and act naturally as though to say "Oh yeah, master, I hear ya; been there, done that."  No, she just puts her confusion out there for the world to see …

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Leap Year Lesson #319: Avoid Heinous Business Speak

I realize language changes over time and new words come into being and general acceptance after repeated usage.  Still, there are some language habits developed that just should never happen.  One that gets under my skin faster than yesterday's flu shot did is the use of verbs as nouns. Case in point: using the word …

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Leap Year Lesson #317: Don’t Shoot the Messenger; You Might Miss the Message

Most of us don't like being the bearer of bad news.  On the contrary, we would rather be associated with the verse from the prophet Isaiah: "How lovely on the mountains are the feet of him who brings good news" (Isaiah 52:7) - a verse repeated by Paul in Romans 10:15.  The positive image brings …

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Leap Year Lesson #313: Understand the Difficulty of Online Communication

One of the online conversations today at work dealt with the differences between face-to-face and online communication.  It should be obvious to most that there are major differences between the two, but our actions don't always indicate an awareness of those differences. For example, when we are physically present with others, we have the benefit …

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