Thoughts, devotions, and more from Jeffrey K. Ross, author of "Next Step Devotions"
I wrote here a couple of months ago about the difficulty of walking tightropes. I've faced another similar challenging situation in recent weeks. It's finding the right balance of doing my best in a professional, unbiased way as the community manager of a 20,000 member social network vs. knowing when to take part in discussions …
Continue reading Leap Year Lesson #226: Know When To Speak and When To Be Silent
It is with amazement and dismay that I watch many in our culture attempt to redefine common terms to suit themselves. Two words now frequently abused are "hate" and "tolerance." It sickens me to see people label any idea that disagrees with their opinion as "hate speech." They either are unable to intelligently distinguish a …
Continue reading Leap Year Lesson #215: Do Not Redefine Language To Suit Yourself
In the movie Shrek 2, Shrek tells Donkey "You have the right to remain silent. What you lack is the capacity." I know several such donkeys. There are two very different contexts in which this thought comes to mind. The first scenario may be in a meeting at work, in casual conversation with a group, …
I've had several occasions in recent months where I have appreciated the professional courtesy and practice of researchers, authors and journalists who have interviewed me on the subject of enterprise social networks. The simple but vital thing they have done following an interview is to send me in advance what they intend to publish, allowing …
Continue reading Leap Year Lesson #195: Check Your Facts and Verify Your Sources
I was on a group conference call earlier today that had the potential of being a source of significant conflict. We knew going in that some people present had very opposing views on a matter that needed to be resolved today. Both sides could not possibly walk away getting what they came into the meeting …
Continue reading Leap Year Lesson #189: Once You Win Your Case, Stop Talking
