I've had two occasions in the past two days to consider the answer to the question "What is your legacy?" The first was at the 90th birthday party of a dear lady at my church on Saturday. The kind words and testimonies shared about her life of kindness, graciousness, giving and faith caused me to …
It’s Time for a Great ESN Handbook
Most of the attention from businesses regarding social media is directed toward external social media efforts - ways of connecting with current and potential customers and clients. That's understandable. Likewise, most of the resources available for online community managers are also aimed at those responsible for external communities. That, too, is understandable. In all the …
Building an Online Community? Think Settling the West
I'm pleased to have the following article published today at Social Media Explorer: So You're Thinking About Starting an Online Community? Think Settling the Wild West - Not Filling a Stadium I'm involved in frequent conversations about starting new communities. There are right and effective ways of doing so, and there are wrong and ineffective …
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From Man Cave to Bat Cave
This post is simply a story of an eventful Saturday night at the Ross house - no deep lessons to take away here, just an accounting of one of those events you hope never happens. It was Saturday evening and I was in my man cave with my dog, Callie. I was reading the Bible in …
The Evolution of Enterprise Social Networks
I was recently asked to write a blog post on the subject of "The Evolution of Enterprise Social Networks" as part of the Community Manager Appreciation Day events for Jan. 27, 2014. My thanks to Tim McDonald and Sherrie Rohde for the opportunity to write the post and to moderate the related panel discussion via …
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