Thoughts, devotions, and more from Jeffrey K. Ross, author of "Next Step Devotions"
I've had several occasions in recent months where I have appreciated the professional courtesy and practice of researchers, authors and journalists who have interviewed me on the subject of enterprise social networks. The simple but vital thing they have done following an interview is to send me in advance what they intend to publish, allowing …
Continue reading Leap Year Lesson #195: Check Your Facts and Verify Your Sources
I have great respect for people who are themselves wherever they are. It irks me when I see someone behave one way in front of some people and an entirely different way in front of others. The only chameleons I enjoy are reptilian, not human. This is not to say that we are to be …
Continue reading Leap Year Lesson #190: Be Yourself Wherever You Are
I was on a group conference call earlier today that had the potential of being a source of significant conflict. We knew going in that some people present had very opposing views on a matter that needed to be resolved today. Both sides could not possibly walk away getting what they came into the meeting …
Continue reading Leap Year Lesson #189: Once You Win Your Case, Stop Talking
A very simple thing happened at work today. Without going into details, suffice it to say that to many it would seem anything but remarkable - good, but hardly anything to write home about. Yet, for me, it was the culmination of a wish and effort in a major area of responsibility for me for …
Continue reading Leap Year Lesson #188: Nothing Beats Deep Personal Satisfaction
I went to the County Clerk's office today to turn in a marriage license for a wedding I recently officiated. There are two takeaways in terms of customer service that happened in a span of a few minutes I want to tell you about. The first was when the guard at the entrance told me …
Continue reading Leap Year Lesson #182: Let People Know About Good Service You Receive
