Time to Take #ESNchat to the Next Level!

I'm very pleased to announce that as of Thursday, October 2, 2014 the good people at The Community Roundtable will take over ownership of my weekly Twitter chat #ESNchat. Some of the great benefits to the #ESNchat community will include the ability for @TheCR to have multiple people involved with leadership of the chat, more extensive …

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ESN Handbook Project – March 13, 2014 Update

On February 13 I hosted a Twitter chat on the subject of imagining your ideal Enterprise Social Networking (ESN) Handbook. This was an effort to start the discussion among several ESN professionals about what the ultimate handbook for our profession might include, and then to proceed to creating just such a handbook. We had a …

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It’s Time for a Great ESN Handbook

Most of the attention from businesses regarding social media is directed toward external social media efforts - ways of connecting with current and potential customers and clients. That's understandable. Likewise, most of the resources available for online community managers are also aimed at those responsible for external communities. That, too, is understandable. In all the …

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