Thoughts, devotions, and more from Jeffrey K. Ross, author of "Next Step Devotions"
I spoke at the VMworld 2012 conference twice this week, once on my own and again as part of a three-person panel discussion. It was a great opportunity to share experiences regarding management of enterprise social networks with others interested in starting or growing such communities in their businesses. For me, it was important to …
Continue reading Leap Year Lesson #238: Help Others Learn From Your Mistakes
I wrote the following while on a Southwest Airlines flight yesterday from San Francisco to Las Vegas. I have long been a fan of Southwest Airlines for several reasons, and each flight with them reinforces the notion that more businesses would do well to learn from them. For example, some of the positives include: They …
Continue reading Leap Year Lesson #237: More Companies Should Be Like Southwest Airlines
I've had a few occasions lately where multiple meetings on a subject are proof that some people are inclined to spend way too much time planning the simplest things. At some point I want to just say "Stop talking about this and do something!" In one case, a colleague and I are locked into one …
Continue reading Leap Year Lesson #218: Stop Over Planning and Do Something
In the late 1990s I was the training manager for two Kentucky locations of an international computer training company. I had a little over 20 trainers reporting to me. It was a good experience and I think I did a good job representing the needs of the trainers to management and representing the needs of …
Continue reading Leap Year Lesson #210: Choose Influence Over Power
I had to make a tough decision Friday - one I have struggled with for many months. The details won't interest many others, I suspect, except those directly affected at my work. The process and the lesson, however, should apply to more people. As the community manager for our company's internal social network, it is …
Continue reading Leap Year Lesson #206: When Values Collide, Go With the Higher Purpose
