Tag: Online Communities

Leap Year Lesson #313: Understand the Difficulty of Online Communication

On By Jeff RossIn CommunicationLeave a comment

One of the online conversations today at work dealt with the differences between face-to-face and online communication.  It should be obvious to most that there are major differences between the two, but our actions don't always indicate an awareness of those differences. For example, when we are physically present with others, we have the benefit …

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Leap Year Lesson #278: Don’t Try to Censor Social Media

On By Jeff RossIn Social MediaLeave a comment

I received a call at work yesterday about a post that was on our company's internal social media platform.  The initial post was negative, but the situation prompting the post resulted from a mistake that was easily corrected.  The lady calling me had been asked to call and inquire about the possibility of deleting the …

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Leap Year Lesson #226: Know When To Speak and When To Be Silent

On By Jeff RossIn Communication2 Comments

I wrote here a couple of months ago about the difficulty of walking tightropes.  I've faced another similar challenging situation in recent weeks.  It's finding the right balance of doing my best in a professional, unbiased way as the community manager of a 20,000 member social network vs. knowing when to take part in discussions …

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