Leap Year Lesson #195: Check Your Facts and Verify Your Sources

I've had several occasions in recent months where I have appreciated the professional courtesy and practice of researchers, authors and journalists who have interviewed me on the subject of enterprise social networks.  The simple but vital thing they have done following an interview is to send me in advance what they intend to publish, allowing …

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Leap Year Lesson #174: It’s Good To Be Held Accountable

I had to take a quiz today to wrap up a series of training sessions on community management.  It was fairly easy and painless, but still not without some stress.  The quiz covered the content of the last five course sessions, so I spent time reviewing the content of those sessions prior to the quiz. …

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Leap Year Lesson #170: Don’t Be Intolerant in the Name of Tolerance

Tolerance is a big deal in today's world - at least in our current American culture.  One of the most damning accusations many think they can hurl at you is to call you intolerant.  Certainly, our world can use a little more effort to get along with others who are different from ourselves.  We would …

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Leap Year Lesson #60: Wear a Costume to Discover Reality

I am the community manager for my company's internal social network called Buzz. It has a fun, informal, bee-oriented theme in its branding. Occasionally I dress up in a bee costume and go to various floors of different buildings in our downtown Louisville locations to promote awareness and use of the network. Today a coworker …

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