More Good Works; Less Wasted Time

(The following is the October 12 devotional from my Next Step Devotions book. Before reading it, I suggest you read Titus 3 and pay close attention to verses 8-11.) Paul ends his letter to Titus with instructions that, at first glance, seem unrelated to each other: “I want you to insist on these things so that those who have …

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Dear Facebook and Twitter, I need a break from you.

Social media has been my profession since 2010. I manage a large, 70,000-person internal community for a company that's #56 on the Fortune 500 list. I served many years on its social media team and now perform those same functions from its Corporate Communications team. Through the years, I've had responsibilities that include the company's …

Continue reading Dear Facebook and Twitter, I need a break from you.

Want an ESN playbook? Here is ours!

Playbooks - whether for sports teams or businesses - contain a variety of tactics and detail to help those using them perform at their best in accomplishing their objectives. Playbooks continue to gain in popularity and use by community managers for online communities. They are useful both for those managing external communities as well as internal …

Continue reading Want an ESN playbook? Here is ours!