Leap Year Lesson #207: You Have the Right to Remain Silent (and the Capacity, If You Try)

In the movie Shrek 2, Shrek tells Donkey "You have the right to remain silent.  What you lack is the capacity."  I know several such donkeys. There are two very different contexts in which this thought comes to mind.  The first scenario may be in a meeting at work, in casual conversation with a group, …

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Leap Year Lesson #174: It’s Good To Be Held Accountable

I had to take a quiz today to wrap up a series of training sessions on community management.  It was fairly easy and painless, but still not without some stress.  The quiz covered the content of the last five course sessions, so I spent time reviewing the content of those sessions prior to the quiz. …

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