Thoughts, devotions, and more from Jeffrey K. Ross, author of "Next Step Devotions"
People tend to talk more about their negative customer service experiences than positive ones. That's unfortunate. It would be nice if we were quick to praise for great customer service, thereby encouraging that behavior. Before going to the Red Cross this morning with my youngest son for our regular blood donation, I posted on Facebook the …
Continue reading Leap Year Lesson #103: Companies Need Customer Service Like Granny Provides
For the last few years I have occasionally taught a webinar on the contents of the book Bit Literacy by Mark Hurst. It's an excellent book filled with good advice on how to gain control over the huge amount of information that comes to you and from you daily. One of the critical ideas from the …
Continue reading Leap Year Lesson #102: Admit When You Take On Too Much and Do Something About It
When I made the commitment at the start of the year to blog a daily lesson learned for all 366 days of this leap year, I knew I was embarking into the unknown for me. Following yesterday's lesson #100, it's time for some reflection on the challenge... I had two goals for blogging daily - …
Continue reading Leap Year Lesson #101: Challenging Yourself Is Healthy
You've perhaps heard the statement: "to someone with a hammer, every problem looks like a nail." We use the tools available and familiar to us to tackle problems, whether they are the best tools for the job or not. While the statement can be interpreted positively or negatively, isn't it better to expose ourselves to …
Continue reading Leap Year Lesson #100: Ignorance Is Not Bliss
For three days this week I am attending a conference in Louisville. It is of personal interest and not related to work. The cost, therefore, is coming out of my pocket to attend. That's expected - no surprises there. What is a surprise, however, is the generosity of the conference organizers and partner companies, publishers …
Continue reading Leap Year Lesson #99: You Can’t Be Too Giving
