Leap Year Lesson #120: Exceed Your Customers’ Expectations

Our reliance on wireless access to the Internet is pretty much a given for most folks these days.  You can go to about any McDonald's location or a bazillion other places and connect.  We have grown accustomed to having such access, whether in our own homes, where we work, eat, shop or hang out.   I …

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Leap Year Lesson #119: It Shouldn’t Take an Emergency To Act According To Our Priorities

On Tuesday morning, if someone had suggested I take the bulk of the day off to stay at home, I would have given several reasons why I could not do that, including: It was only my second day back at work after eight days of vacation; There were still over 100 emails and dozens of …

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Leap Year Lesson #118: Sometimes You Have To Force Yourself

Anyone who has traveled a great distance across many time zones knows the experience of jet lag.  Having returned to Louisville just after midnight Friday night, my body still isn't back to a normal schedule.  Since China is 12 hours ahead of Louisville, readjusting those 12 hours takes a while.  I ended up sleeping much …

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