Leap Year Lesson #355: You’re Likely Being Fair if Both Sides Accuse You of Favoritism

Very few days go by without someone complaining to me about something happening in our company's internal social network.  Usually it's about a specific discussion that someone takes offense at or because they think a rule or two have been broken that requires my intervention as community manager.  That goes with the territory of managing …

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Leap Year Lesson #354: Celebrate Success

Our business area at work had a celebration today.  This month marked the initial release of a major, long-term development project that involves about 300 people over several years across multiple business and IT departments.  It happens to be led primarily my my current director and my former director from the IT team I left …

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Leap Year Lesson #352: Hire the Right Person

I've had the good fortune of working on a couple of outstanding teams in my 9+ years at Humana.  One year ago today I started with the Enterprise Social Media Team where I love being responsible for our internal enterprise social network and where I share responsibility for some of our external social networks.  We …

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