Archive for the ‘Change’ Category

My Mom, Dad, sister & me around 1960

My Mom, Dad, sister & me around 1960

Saturday, January 28, 2017 is my 60th birthday. For months I’ve just shaken my head in disbelief at the thought of it. It doesn’t seem right. It doesn’t seem possible. Maybe it should just be another date on the calendar, but it isn’t. Like I jokingly said to my bride of 37 years recently (who turned 60 last summer), “This is more serious because it’s happening to me!

Part of me still thinks of myself as the young son of a wonderful Mom & Dad living on the farm during junior high and high school, catching the school bus daily and being bullied on the way because of being the skinniest kid around. Part of me is the 16-year-old grocery stock boy putting cans on shelves and buffering the store aisles for $1.60 an hour. Part of me is still having fun in college with those who would become lifelong friends. Part of me is the shy introvert who still prefers a good book and a quiet room over any loud gathering. Part of me is still fumbling around trying to figure out how to talk with others – especially girls. Part of me is recalling my first full-time work or moving to a new city or experiencing new ventures of faith that would shape a lifetime. Part of me is trying to figure out how to handle kids’ diapers (only now they’re grandkids’ diapers).

But nobody can see those parts of me regardless of how real they are in my mind. My soul hasn’t aged quite as obviously to others as has my appearance. I’m not exactly sure what others see when they look at me or what they think when they think of me (if they do at all) – especially younger people.

With my parents and sister graduating from college, May 1979

With my parents and sister graduating from college, May 1979

Do they just see someone who is old? Someone with thinning, gray hair and age spots in way too many visible places? Do they see someone who tends to slouch a little more than in years past? Do they see someone who isn’t as relevant, useful, trendy or fun as others who are younger and more energetic? Does that car of teenagers driving by see some old fart they want to scare by yelling at me out the window while I’m walking my dog? (Yes, that’s happened several times in recent years.) Do employers see a senior to push out of the work force in favor of someone younger who has more creativity, ideas, and energy (and a much lower salary)?

Those who haven’t approached 60 birthdays yet may not know or suspect how this day can mess with one’s mind. Older friends with 20-30+ more years than me under their belt are probably chuckling at me at this point saying, “Jeff, you’re just a kid to someone my age.” I know they’re right. I’ll always be my parent’s youngest child to them regardless of my age.

Most birthdays don’t get to me, but this one has. Why? I think it’s because the social/cultural perceptions and expectations just don’t match who I am and what I feel inside. My head and my body know I’m 60, but my heart and spirit haven’t gotten there yet. So how should I respond to the day? I see three options:

  1. See myself as growing old and start living the life others expect of seniors in our culture;
  2. Carry on as though nothing is changing;
  3. Take stock of life and reenlist for a continuing tour of duty with adjustments made as needed.
A 60th birthday picture sent from a friend

A 60th birthday picture sent from a friend

The first option above just isn’t me. Part of me imagines what it would be like to retire from full-time employment, volunteer more for my church, run a little Airbnb business on the side to help pay the bills, and downshift from the faster pace I’ve traveled for decades to something more common to one in his 60s. I’ll consider that a guilty pleasure to think and dream about, but not something likely to happen anytime soon. I have no plans to dramatically change course, riding off into the sunset of some presumed, easy, self-absorbed retirement. There is work to be done, and as far as I know, I’m still the best person to be doing some of it. So I can cross the first option off the list. It isn’t me and it isn’t financially an option, anyway.

The second option of carrying on as though nothing is in flux sounds like a possibility, but isn’t very realistic. My body (energy, sleep needs and more) is, indeed, changing and it’s foolish to pretend otherwise. I’d wear myself out ignoring that reality.

It seems like option three makes the most sense to me: take stock of life and reenlist for a continuing tour of duty with adjustments made as needed.

So here is what I think is ahead insofar as it is up to me:

  1. There is more to learn, so I’ll keep learning something new every day. I thrive on learning – always have, always will. When the court ruling came out earlier this week on whether or not a federal judge would allow another company to purchase the one I work for, I relished the opportunity to read all 158 pages of the decision before going to bed that night, learning all kinds of matters related to relevant law, the opposing sides’ arguments, and the judge’s reasoning. It was fascinating and the highlight of the month for me personally and professionally in terms of learning. Teaching others forces me to keep learning as well, so I’ll keep saying “yes” to teaching opportunities because I know it will force me to learn more. True lifelong learners know it’s a vital part of a meaningful life and should have no end.
  2. There is a better me to grow into, so I’ll keep working at being a better person. Growing in my Christian faith and practice is also an unending pursuit to become more like the One I worship. I’m attending a marriage seminar this weekend at our church because there is always room for learning how to be a better husband even after these nearly 38 years of marriage to my bride, Linda. I haven’t yet mastered the art of being the best father, grandfather, son, employee, teacher, friend, citizen or neighbor I can be, so there’s work to be done to keep moving in the right direction on all of those fronts.
  3. The older you get, the more important it is to pay attention to your health, so I’ll continue to be mindful about my health. I’ve been blessed to work at Humana for over 13 years where employee health is a major focus. I wouldn’t do what I do to #startwithhealthy if not for my employer’s vigilance at emphasizing health and well-being with all employees. That doesn’t mean I deny myself any type of food I enjoy, but it means I make more healthy choices daily than not. I keep my weight in check and stay reasonably active averaging 4-5 miles a day of walking. I could do more, but I won’t obsess about it. As far as my doctor and I are concerned, I’m in good health and I want to keep it that way.
  4. As long as I can make positive contributions, I’ll keep giving my best to my employer. I love what I do and the wonderful people I get to do it with every day at my job, so unless some unexpected ideal opportunity comes knocking on my door and makes me an offer I can’t refuse (not likely), I’m happy to stay where I am and do my best to make a positive difference for my company. I’m in my 14th year here and I like the thought of making it to my 20th anniversary.
Christmas 2016 family pajama party

Christmas 2016 family pajama party

As long as God gives me life, breath, passion, skills and opportunity along with the health and mind to make a difference in the world, then who am I to plan otherwise? Sure, I’d rather be working out of my home these days most of the time instead of going in to the office. I’d rather have more sleep and more free time. I need to get better at saying “no” to some requests that consume huge amounts of what should be free time. But I value serving others more than serving myself, so saying “no” is a constant struggle.

There is actually a spiritual and biblical component to why I keep the schedule I do. I just don’t see anywhere in the Bible where old folks are told to stop being productive and fade away, doing nothing but living for themselves the rest of their days. It just isn’t scriptural. The ways in which we are able to serve necessarily change over time, but the fact that we serve does not change. My health and abilities may dictate what I can and can’t do, but I can still serve God and man in some way as long as there is one more breath in me.

So this week I turn 60. It sure has me being more reflective than a typical week or a normal birthday. It isn’t just another date on the calendar. It’s a chance to reenlist in life – in making a difference and serving the best I can wherever ability meets opportunity.

Time to get back to work…

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Added Feb. 3, 2017: I just ran across this quote from Margaret Mead which seems appropriate – “Sooner or later I’m going to die, but I’m not going to retire.”

resetI don’t normally think too much about my age. I’m a busy guy who loves my life and my work and the many opportunities to engage with friends, family, church, work colleagues and others every day. My health is good and I’m thankful that I can do just about whatever I choose to do when I choose to do it. While I grieve at the direction my country seems to be heading in a number of ways, I still wouldn’t want to live anywhere else. I do not take such blessings for granted.

Nevertheless, passing my 59th birthday this past January and starting the countdown to 60 has impacted me more than I expected. More time is spent thinking about the next decade, changes I’m experiencing or want to experience to position myself to live life as I envision it being in the coming decade. Some changes are forced on me by health and aging. For example, I’ve noticed the last couple of years that my body demands a lot more sleep than before. For decades, 5-6 hours of sleep a night was adequate, but now the body wants 8+ hours a night (which I’m still not giving it, but at least I’m closer to that number than before). There are a few consistent aches and pains with feet and joints that remind me I haven’t found any magical fountain of youth. Reminders are frequent that I can’t continue indefinitely the pace I’ve kept for decades.

So I’ve been thinking a lot lately about slowing down – about hitting a few reset buttons in life that signal a shift in gears or direction to something more suitable for life in my 60s. That does not mean retirement in the typical American sense of the word. I just don’t see anything biblical about ceasing to live a productive life and turning nearly hedonistic for the last few decades God gives me on this earth. That isn’t an option for me financially, anyway, but even if it was, there are too many needs around that I can do something about to sit back and live life as though I’m the center of the universe the rest of my days. (Here’s a good interview with John Piper on that subject.)

The slowing down I’m thinking of might be analogous to a road trip in a car. We started slow from our place of origin, picked up steam and cruised along for decades at a pretty high speed, only occasionally slowing down to rest. Now we are closer to our destination. Because of that, it’s time to exit the fast lane, get off the highway, take a slower ride through the remaining neighborhoods, and settle in to a new routine. It’s not the end of the road, but the end is more in view than ever before.

BauerAve

Current home in St. Matthews, KY

I have several reset buttons in mind that I can see myself pushing in 2016 as part of the path forward to life as I imagine it in my 60s. The first is to leave the wonderful home we’ve enjoyed for the past 28 years – the home we raised our boys in and dearly love, full of memories that will last a lifetime. We agreed in January to purchase a Victorian home in Old Louisville currently undergoing a total renovation. It should be ready in another month or so. It was built in 1900 and has stood empty and lifeless for a number of years – a blight on an otherwise wonderful block just two streets away from the church we’re so invested in. To that end, we listed our cozy Cape Cod home in St. Matthews (Louisville) and just accepted a contract to sell it a few days ago after 69 emotional days on the market. Closings won’t happen for another 1-2 months, assuming all goes well, so the limbo continues somewhat but with far more calm than before the contract.

Future home under renovation

Future home under renovation

That major reset button of being in our new home does several things. It puts us very close to my work, my wife’s work, our church, and my mother-in-law – basically where most of life happens for us on a day-to-day basis. It gives us a dream home that many may think is unwise for folks our age due to its size and three floors of stairs to climb, but which we love the idea of having for many reasons. At the top of the list (besides proximity to work and church) is the opportunity to use the home for hospitality on a regular basis with different groups, especially from the church and, we hope, the neighborhood. At some point down the road, it also gives us the ability to keep in the family many cherished items that now reside in my parents’ large, pre-Civil War home. Those pieces of furniture don’t work in a Cape Cod home like we live in now, but they work in our new home, and this gives us the chance to keep them in the family for at least one more generation.

ParentsHome

My Parents’ home

There are two other reset buttons in view for me that deal with finances and work, but the details of both are still uncertain at this point. Time will tell whether I push them and what happens if I do. One reset button at a time is more than enough for now and the current one concerning our home will keep us occupied for the next several months.

The most important parts of life are the present and what has yet to happen. We can’t stay in the past because life just doesn’t move that direction. Regardless of one’s age, we ought to be thinking about and planning for the future, reinventing ourselves occasionally, making the most of our abilities and opportunities, adjusting as needed to the realities thrust upon us. I’m thankful for nearly 60 years of a blessed life with opportunities most people on earth don’t enjoy. My mind, though, is focusing on the decade to come and what changes I should make in the journey now to position myself to be where I should be, doing what I should do, in this next important chapter. It’s exciting! I thank God for the journey and the possibilities ahead, and I trust him to work them out as he knows best.

I’m looking forward to the journey ahead.

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p.s. – It’s good to get back to blogging. I’ve missed doing so for the past two months while buying & selling homes was a major distraction. A lot of thoughts have built up and need to come out. Thanks for reading.

[edited April 1, 2016]

ShiftInDirectionIt is with pleasure and a healthy amount of reservation that I announce a change in my career focus at work. For the past several years I have been primarily focused on growing and managing our company’s enterprise social network (ESN). This has been a tremendous joy for me and one that I will continue to lead for a while to come. To have the opportunity to play a part in changing the way a Fortune 100 company communicates internally has been a wonderful challenge. We’ve made a lot of progress, but still have a long way to go. Big ships don’t turn around quickly.

Along the way, we’ve seen a growing interest in the potential of online communities outside the company. Several lines of business within the organization recognize the potential of online communities for their constituencies. This value is not just from the standpoint of how the business might benefit, but because of the value of community and relationships in helping achieve the community members’ own goals related to health, well-being and other aspects of life.

It is because of this growing trend toward online communities and the need for effective community management of such communities that I am happy to see my role recently expand to include consulting with lines of business and managing our current and growing team of community managers. In a nutshell, my focus now shifts from internal social networking to building online communities of all types, providing the most effective community management and business results possible.

Community management has long been a tremendous passion, of course, in my role as community manager of our ESN. This shift will allow me to dive deeper into the profession not just for myself but for those people I supervise and others with whom I consult. It is a welcome enhancement to my role.

One of the things I appreciate about my company is the opportunity to reinvent oneself from time to time. Being an employee isn’t just about doing what makes the employee happy, though. It is about matching the right person to a role in such a way that the person is effective and fulfilled while also providing the greatest possible benefit to the company. I might have been quite content continuing in my ESN focus for a long while to come, but I think I can do more for my company in coming years in this new capacity. It’s not about me in a company of 50,000+ employees; it’s about what is best for the business and the customers we serve.

Coming weeks and months will reveal more about what this change means, including ownership and leadership of the weekly Twitter #ESNchat I founded a year ago. I will soon hand that off to an excellent professional organization equipped to take to it to new level of effectiveness. You’ll hear more in coming weeks about that.

One final note… I don’t believe much in coincidences. Some of you are aware that I occasionally spend a week of quiet solitude and reflection at a monastery in Kentucky. My last such week was in early July. I came away from that week feeling like I was ready for a change, although I didn’t really know what that change might look like. So I do not consider it a coincidence that the very first day back to work after that retreat was the day my manager approached me about this possible role change. After a few days of pondering it, I was ready to make it happen. That is, in fact, the second time in five years that a desire for a role change has taken flight the very day I returned to work following my “Monk Week” retreat of Bible study, prayer, listening and reflection. That is not a coincidence.

I am grateful for new opportunities, for an employer who allows and encourages them, for a superb manager whom I greatly respect, and for good people to work with who make each day a pleasure.

Onward and upward…

New Beginnings[Note: I was asked to speak at a church gathering earlier today on the topic of “New Beginnings.” What follows is a slightly modified version of that talk.]

It’s a new year – a natural time for us to think about new beginnings, a time to say goodbye to some things and to initiate positive change.

We hear a lot this time of year about resolutions. Some people make them – some don’t. Some set goals – some don’t. The kinds of resolutions or goals we most often hear people make each New Years includes exercising more, losing weight, eating healthier, quitting smoking, etc. Some of you may have made those very resolutions or set specific goals in these areas. I certainly have. It’s good to be intentional about positive change.

So today I want to share with you 3 thoughts on new beginnings – 2 kinds of new beginnings available to us plus one additional focus we need. These apply anytime during the year.

The first kind of new beginning is the one you initiate yourself.

I’m a goal-setting type. Last year and this year I organized my goals into categories of body, mind and spirit. That helps me feel like I’m being fairly well-rounded in my focus. This past week I finalized my goals for 2014 which you can read here. These are examples of goals that fall into the category of initiating our own new beginning.

Each of us knows ways in which we can improve. We have a God-given brain and body that God expects us to use for his glory, and initiating positive change regularly is one way to do that.

To encourage us in such efforts, we have the assurance that Paul told Timothy in 2 Timothy 1:7-8: “For God did not give us a spirit of timidity, but a spirit of power, of love, and of self-discipline.” Paul’s admonition was in the context of proclaiming the faith, but the assurances are true regardless of the application. We need to claim and practice the self-discipline God grants to his children to carry out self-initiated new beginnings.

Your new beginnings will look different than mine. You may have fewer goals or more – the quantity doesn’t matter. You can organize them differently or not at all, but it seems like we have the responsibility to do and to be our best and to work hard on making the most of this life God has granted.

So the first kind of new beginning is that which you initiate yourself.

The second kind of new beginning is that which God wants to initiate in you.

2 Corinthians 5:17 tell us that “If anyone is in Christ, he is a new creation. The old has gone; the new has come.” It is one of the great assurances of Scripture – a promise that, behold, he makes all things new.

God accepted us as we were in our sin, but he does not want us to remain there. He told the woman caught in the act of adultery, “Go, and sin no more.” Knowing Christ ought to make a difference in our lives from one year to the next as we grow in holiness. What our lives looked like before Christ ought not be what our lives look like in Christ, and what we look like today ought not be the same as a year from now.

We’re familiar with the “fruit of the spirit” passage from Galatians, but I wish we also quoted the verses before and after the fruity verses. Galatians 5:19-21 says: “The acts of the sinful nature are obvious: sexual immorality, impurity and debauchery, idolatry and witchcraft, hatred, discord, jealousy, fits of rage, selfish ambition, dissensions, factions and envy, drunkenness, orgies and the like. I warn you as I did before that those who live like this will not inherit the kingdom of God.” Then we have the well-known verses 22-23: “But, the fruit of the spirit is love, joy, peace, patience, kindness, goodness, faithfulness, gentleness, and self-control; against such things there is no law.” And then Gal. 5:24 concludes with “Those who belong to Christ Jesus have crucified the sinful nature with its passions and desires.”

The whole passage from Gal. 5:19-24 shows what life is like without Christ contrasted to what it can be with him. It is a challenge to grow in holiness that ends with a reminder that we must cast aside the old if we are to put on the new. We can only do so as we remain in the vine of Christ. We cannot do it of our own strength, wisdom and effort.

Like the Galatians passage, Paul wrote to the Corinthian church in 1 Cor. 6:9-10 another long list of patterns of sin. But Paul follows that list of sins in verse 11 with: “And such were some of you. But you were washed, you were sanctified, you were justified in the name of the Lord Jesus Christ and by the Spirit of our God.”

This is the kind of new beginning God wants to bring about in you and me. He wants to move us from who we used to be and from who we are to who we can become in him. It’s my guess that God has some aspect of our character or behavior in mind that he wants to change this year to make us more like him.

If only we could grasp our state of forgiveness and what the Lord has done on our behalf in rescuing us from an eternity in Hell, we would never ever choose to remain where we are in life. Rather, we would eagerly desire to grow in holiness.

Let me share with you an idea that has gotten me into trouble before because it’s not what most of us were raised to think. It isn’t what has been modeled by the pillars of the church we’ve heard praying all our lives. It’s a statement some of you make take issue with, but I believe it is soundly scriptural and necessary for us to understand in order to cast aside the old and take on the new. Here’s the statement:

Once you become a child of God, you never again need to ask God’s forgiveness for anything. Read that again to make sure you read it correctly. The book I read a couple of years ago which finally helped me grasp this was The Naked Gospel by Andrew Farley. I recommend it to you.

As good little Baptists, we have this tendency to always group confession and asking for forgiveness together. It is as though we think we can’t confess our sin to God without also asking for forgiveness for that sin. While that is appropriate and necessary for someone coming to Christ in repentance and faith for the first time, it is not what should characterize the relationship between God with those who are already his children. Confession and asking for forgiveness are two very different things. Here’s why…

When we initially repent of our sin and place our trust in Christ, he forgives us at that moment of conversion for every sin we have ever committed as well as every sin we will ever commit. From that moment, Romans 8:1 is true for the believer, “Therefore there is now no condemnation for those who are in Christ Jesus.”

Is that a license to keep on sinning? Of course not. Paul says “God forbid” at the thought of sinning more so that grace may abound more. Nobody who loves God would disrespect God in that way. We want to please those we love, not hurt them. We want to live in gratitude to those who have shown us kindness and mercy – especially God. True believers don’t use the knowledge of their forgiveness as a flippant “Get Out of Hell Free” card to be used after self-indulgent sinning sprees. Anyone who tries to play that card doesn’t really know or love Christ.

If we are in Christ, though, we are forgiven, and there is no need to ever ask his forgiveness again. Now, it doesn’t work that way in human to human relationships because we’re fickle and if someone we’ve forgiven in the past ticks us off, we may or may not forgive them in the future. But God isn’t like that. He has forgiven his children completely forever.

If we are to be open to God doing a new thing in us, then we need to understand that forgiveness is different than confession of sin. We still sin, of course. God knows that. He sees that, and it is right and proper to humble ourselves before him and acknowledge what he already knows. It is good to humble ourselves before our brothers and sisters in Christ and confess our sins one to another. The scriptures tell us to do that. It helps hold us accountable. It keeps us from getting puffed up and thinking too highly of ourselves. It reminds us of the work Christ still needs to accomplish in our hearts and minds.

As I child of God, though, when I confess my sins to him, the reason I no longer need to ask his forgiveness is because it makes no sense to keep asking for that which we already have!

Imagine, for example, this scenario. You’re a parent of a young child and you buy a new house. The child has his or her own room and big boy/girl bed for the first time. They’re so excited to sleep there! It’s theirs!

Now imagine that on the second night of living in that house the child comes to you as the parent and says, “Mommy, Daddy, can I have my own room and my own bed again tonight?” You’d think, of course you can! It’s yours. You don’t need to ask – I’ve given it to you. If the child continued to come to you night after night asking for that which they had already been given, at some point you’d have to wonder if the child understands the nature of the parent-child relationship and what has transpired in the giving of a gift.

It is that way with God’s forgiveness of us. He has forgiven you if you are his child for all of the sin in your life – past, present and future. When he looks at you, God doesn’t see the last thing you did and judge accordingly. He sees the righteousness of Christ because all of your sin was crucified on that cross with Christ, and all the righteousness of Christ has been credited to your account from that moment of conversion forward.

Yes, we must continue the process of sanctification throughout this life. Yes, it is good to continue to humble yourself before God and confess all you want. But don’t keep asking your Abba, Father, for something he has already given you as if he may have given your room and bed to someone else since the last time you asked.

When you confess your sin this year, I challenge you not to precede or follow that confession with “Father, forgive me…”, but with “Father, thank you that have you have already forgiven me.” See what that does to your understanding of forgiveness. See what that does for your devotion and gratitude to him. It will leave you not with a desire to take advantage of his forgiveness, but with a desire to bow before him in humble adoration and eternal gratitude.

You are forgiven if you are his child. Grasp that. Be amazed by that. Be humbled by that. And this year can be one where you truly are no longer bound by the sins of your past, but one in which God can start a new thing in you for his glory.

There is one more thing about new beginnings that I think our world needs…

We need to be more intentional about encouraging others in their new beginnings.

As fellow human beings in a world of hate and anger, society needs more people encouraging others in their efforts to change for the better. That means we don’t pigeonhole people as hopeless and incapable of change. Just as God has given us second chances, we need to do the same for others. That doesn’t mean we tell others uninvited how we think they ought to change! It does mean that we be supportive in any way we can just as we would like them to be toward us.

So, those are my thoughts on new beginnings this year.

  • Initiate some of your own using the God-given brains, body and self-discipline he’s given you.
  • Abide in him so that he can abide in you and initiate his desired changes.
  • Along the way, be kind and supportive to others in the new beginnings they pursue.

Line Of CattleThis post is the third is a five-part series covering the five corporate values of my company, Humana.  As a reminder, the values are:

I’ve also written about the helpfulness of using these values in decision making.

Today’s subject: Rethink Routine – what does it mean to live out this value personally and professionally?  What are some challenges in doing so?

Most of us are creatures of habit.  When we find something that works for us, we tend to stay with it.  We have our favorite places to eat and our favorite meals at those places.  We purchase our preferred brands of clothing while stocking our kitchens, garages, closets and bookshelves with the familiar.  We drive the same path to work.  We go to the same places for fun over and over.  We carry out the same routines in our schedule from when we get up to the order in which we get ready for work in the morning to where we relax in our favorite places before going to sleep on the same side of the bed facing the same direction every night.

For those of us who are largely task-oriented, driven by checking things off our to-do lists, it can be difficult letting go of well-worn paths for the uncertainty of new trails.  An image from my years growing up on a farm comes to mind here – the image of a line of cattle following a beaten, narrow path of dirt to their destination when wide open acres of green pasture are all around them.

At work the story is no different.  We follow processes and procedures whose origins and reasons for being we can’t begin to explain.  We can’t explain them because we’ve probably never openly questioned or challenged them.  Consequently, we allow ourselves to be boxed in and hindered by ineffective, inefficient, time-consuming, costly and ultimately unjustifiable processes and routines that keep the business from moving forward at the speed of life necessary to have a competitive advantage.

Whether at home, living in our communities, or at work, we are creatures of habit and breaking those routines is not easy.  Of course, it isn’t necessary to change every routine in our lives just for the sake of change.  Not all change turns out well.  However, we must encourage the thinking and creativity that asks, “Is there a better way to do this?”

A few decades ago I worked in a bookstore and I recall seeing a book title that I thought was brilliant.  It has stayed with me for 30+ years.  The title was The Seven Last Words of the Church: We’ve Never Tried It That Way Before.  If I was to write a book for businesses today, the title might just change the word “church” to “business.”  How many times have you heard some variation of the statement “We’ve never done it that way before?”  Have you said it or thought it yourself when presented with new ideas from others?  You probably have.  I know I have, although I try to catch the words before they roll off my tongue.  New ideas are not necessarily bad any more than old ideas are necessarily good.  Each has to be evaluated to determine its appropriateness for the present and future.

In my personal life, I’m sure I’ll hang on to some routines, especially those which flow from the core of who I am as a person and from the values nearest and dearest to me.  But there are other routines that I ought to call into question because they just don’t bring real value any more.  They should probably be replaced by new activities and ways of doing things that might bring a freshness, excitement, and enthusiasm along with the change of pace.

At work, it may be time to join with others and pick one routine, process, procedure, policy or tradition and take the time to talk about how we can change things for the better.  We don’t have to try to change the whole corporate culture overnight; that won’t happen, anyway.  But each of us can have influence over at least one thing at a time if we are willing to listen to others and speak ourselves of new ways of getting from where we are to where we want to be.

I love the fact that the enterprise social network I manage (called Buzz) sees many posts and suggestions every day about what we can do to improve.  So many people at all levels of the org chart have fresh ideas they share daily that can help us improve our products, services, and processes, both for ourselves as employees and for the consumers we serve.  Not all ideas get implemented, but some do.  Simply having the courage to put the ideas out there, engage in discussion with others about them, and massage them into a form worth implementing is a valuable endeavor that we must continue to do as we rethink routine.

Obviously, not everyone gets excited about rethinking routine, especially when it’s someone else trying to change our routine rather than a self-initiated effort.  I have witnessed several occasions where the candor about dissatisfaction with policies and processes is met with great resistance rather than helpful dialogue.  I recall an email recently, for example, when someone partially responsible for a process that is frustratingly long and convoluted replied to the criticism on Buzz about that process in an email chain with an email that simply said “I hate Buzz.”  Really?  That’s your response to repeated frustration with your broken and unreasonable process – to criticize the channel of communication by which those frustrations are made known instead of addressing the concerns expressed?  That isn’t rethinking routine.  That’s guarding your perceived turf without regard for the good of the business.  We can’t afford that kind of thinking and attitude.  The thinking that got us here won’t get us there.

On the flip side, however, I love what I’m hearing lately from leadership at my company in this regard, from my manager to our new Chief Consumerism Officer whom I heard in person for the first time yesterday, to our President/CEO.  The message is clear, consistent and encouraging: To get to a new place requires that we be open to doing new things as well as to doing old things in new ways.

Whether in my personal or professional life, I don’t want the aerial view to look like me being in a long line of cattle following a well-worn path to the same ol’ destination day in and day out.  There is a lot of green pasture out there to explore.

Rethink routine.