Not everyone is flexible (and I don't mean physical flexibility). We have all experienced the frustration of attempting to cut through red tape, only to be stopped at every turn by someone whose sole purpose in life seems to be making everyone else's life difficult. We usually don't walk away from those experiences with a …
Category: Business Processes
Leap Year Lesson #165: Keep Simple Processes Simple
I am regularly reminded of how easy it is for large corporations to turn simple processes into complex ones. Today was a frustrating example of that as a wrench was thrown into what had been a simple, straightforward process for the last two years. With too little notice to carry out a task already planned, …
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Leap Year Lesson #124: Companies Need To Encourage More Work-At-Home Arrangements
More companies annually allow employees to work from home. Obviously, not all jobs can be done from home, but many that focus on the services of knowledge workers and especially online activity can be done from anywhere - home, the beach, coffee shop, hotel - wherever there is Internet access. Consider the advantages to working …
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Leap Year Lesson #103: Companies Need Customer Service Like Granny Provides
People tend to talk more about their negative customer service experiences than positive ones. That's unfortunate. It would be nice if we were quick to praise for great customer service, thereby encouraging that behavior. Before going to the Red Cross this morning with my youngest son for our regular blood donation, I posted on Facebook the …
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Leap Year Lesson #54: Cross Training is Helpful and Frustrating
I'm going to be out of the office at work for about half of the time over the next 9 weeks. Some of it will be vacation days and the rest will be attending conferences. When I'm not available to carry out my normal duties, my colleagues will have to fill in for me. That …
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