Thoughts, devotions, and more from Jeffrey K. Ross, author of "Next Step Devotions"
I went to the County Clerk's office today to turn in a marriage license for a wedding I recently officiated. There are two takeaways in terms of customer service that happened in a span of a few minutes I want to tell you about. The first was when the guard at the entrance told me …
Continue reading Leap Year Lesson #182: Let People Know About Good Service You Receive
At the beginning of 2012 I committed to writing a daily blog post of no more than 366 words regarding some lesson learned. It was a new venture for me to blog with that kind of regularity, so making the goal public was important to help with accountability. I wanted to discipline myself to write …
Continue reading Leap Year Lesson #179: Living Reflectively Is Worth the Cost
While walking my dog tonight, I walked past a house and heard a large tree limb crack over the driveway where the owners' car was parked. I looked up in time to see the large limb sink about a foot or two, but not break completely or fall to the ground (or car). Immediately I …
Continue reading Leap Year Lesson #175: Take Time To Give and Heed Warnings
Yesterday's post was about how I changed my mind on a matter following some uneasiness within others and myself upon announcing a recent decision. I am glad to follow up today with the news that subsequent extended conversation with the major stakeholders tonight was very successful, helpful, informative, and got us out of a difficult …
Social media has forever changed the way communication happens around the globe as well as inside organizations. Gone are the days when a select few can control what is known, reported and openly discussed about a company. Conversations about organizations are already happening in a plethora of places and platforms. Companies have no control over …
Continue reading Leap Year Lesson #158: Don’t Believe the Myth of Controlled Communication
