Leap Year Lesson #183: Replace – Don’t Just Stop – What Needs to Change

For some strange reason, the song All My Exes Live in Texas has been stuck in my head for days.  Some people refer to that as an earworm.  I'd wake up in the morning humming it and find myself doing so throughout the day.  Maybe it's because one TV commercial running now plays that song.  …

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Leap Year Lesson #182: Let People Know About Good Service You Receive

I went to the County Clerk's office today to turn in a marriage license for a wedding I recently officiated.  There are two takeaways in terms of customer service that happened in a span of a few minutes I want to tell you about. The first was when the guard at the entrance told me …

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Leap Year Lesson #179: Living Reflectively Is Worth the Cost

At the beginning of 2012 I committed to writing a daily blog post of no more than 366 words regarding some lesson learned.  It was a new venture for me to blog with that kind of regularity, so making the goal public was important to help with accountability.  I wanted to discipline myself to write …

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