I attended a ballroom dancing class last night with my wife, Linda. The six-week course began last week when I was out of the country, so this was my first class. Wednesday evening Linda showed me the basics of what they did the week I missed. We are there for the fun of it and …
Leap Year Lesson #120: Exceed Your Customers’ Expectations
Our reliance on wireless access to the Internet is pretty much a given for most folks these days. You can go to about any McDonald's location or a bazillion other places and connect. We have grown accustomed to having such access, whether in our own homes, where we work, eat, shop or hang out. I …
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Leap Year Lesson #119: It Shouldn’t Take an Emergency To Act According To Our Priorities
On Tuesday morning, if someone had suggested I take the bulk of the day off to stay at home, I would have given several reasons why I could not do that, including: It was only my second day back at work after eight days of vacation; There were still over 100 emails and dozens of …
Leap Year Lesson #118: Sometimes You Have To Force Yourself
Anyone who has traveled a great distance across many time zones knows the experience of jet lag. Having returned to Louisville just after midnight Friday night, my body still isn't back to a normal schedule. Since China is 12 hours ahead of Louisville, readjusting those 12 hours takes a while. I ended up sleeping much …
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Leap Year Lesson #117: Humor Can Be an Indicator of a Healthy Team
There are different ways to evaluate how well a team fits together at work. There is the obvious measure of whether they get the work done that they are expected to do. What are their goals and how successfully do they accomplish them? Without that, other means of evaluation don't matter much. In addition to …
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