Leap Year Lesson #321: Be a Multiplier, Not a Diminisher

Yesterday I finished reading the book Multipliers: How the Best Leaders Make Everyone Smarter by Liz Wiseman.  The book discusses leadership styles and practices along the continuum of being a multiplier versus a diminisher.  In short, multipliers are "genius makers and bring out the intelligence in others.  They build collective, viral intelligence in organizations," whereas …

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Leap Year Lesson #318: Sometimes You Just Need To Ask

One of the facts of life in a small or new business is doing a lot of things yourself.  You usually don't have the resources to hire expensive consultants, marketing agencies, graphic artists or others to do work.  You may begrudge not being able to hire out such work, but you shouldn't be too quick  …

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Leap Year Lesson #315: Seek Diversity of Thought

Many companies have diversity and inclusion programs.  Generally, these are efforts to make sure that groups which are sometimes estranged and underrepresented are represented, heard and included in meaningful ways in the business.  Such companies see diversity as a strength that benefits the business. I don't have a problem with such programs, of course, but …

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Leap Year Lesson #237: More Companies Should Be Like Southwest Airlines

I wrote the following while on a Southwest Airlines flight yesterday from San Francisco to Las Vegas. I have long been a fan of Southwest Airlines for several reasons, and each flight with them reinforces the notion that more businesses would do well to learn from them. For example, some of the positives include: They …

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