One of the most satisfying things I’ve done professionally in recent years is to start the weekly Twitter chat #ESNchat in September 2013, to see it grow through the 13 months I hosted it, and now to see it have new life and new leadership going forward through The Community Roundtable (@TheCR). After sensing a void in the world of enterprise social networking in the summer of 2013, I started the chat to provide a regular, free, vendor-neutral place where practitioners and enthusiasts involved with businesses’ internal social networks could share insights and help develop the field of enterprise social.
My friends at TheCR were receptive to the idea of them becoming the leaders for the chat when I approached them in August 2014. They kindly agreed to take on the challenge and as of October 2 they have been the very capable facilitators of the chat. Now that a little time has passed since the transition, I’ve had time to ponder the journey of that 13 months. I’ll share a few simple reflections on the experience here.
I recall the first chat on September 12, 2013. I had secured the domain name and the Twitter persona, discussed it with a number of people in the field, and started promoting it as best I knew how (which wasn’t very well in hindsight). I recall how nervous I was before that first chat wondering if anyone would show up. Had I done all this planning in vain? Was it going to be a giant failure that embarrassed me publicly? I was jittery as the hour approached from the uncertainty of it all.
Thankfully, people showed up (phew – that was a relief)! We had a great discussion and the chat was immediately an important part of my week and an opportunity to try to move the needle of enterprise social networking forward in some small way.
While the subject of enterprise social networking is near and dear to my heart as the community manager for Humana’s ESN, this effort was never under the auspices of my work. It was just Jeff’s little effort for good or bad, for success or failure. I never counted a single hour of the time devoted to #ESNchat as time working for Humana. That makes it all the more satisfying now that over a year later we typically have about 40 participants, hundreds of tweets, and excellent conversation every week.
I am thankful for the 225 participants we had over that first 13 months and I enjoy seeing new faces every week in the chat. I am thankful for the great archive of topics we have accumulated over time and continue to build under TheCR’s leadership.
There were a couple of surprises and disappointments along the way. For example, I woefully underestimated the amount of time per week it took to host a one-hour Twitter chat. I didn’t track the time in detail, but my best guess is that it took on average about an hour a day seven days a week due to the planning, archiving, promoting, and notifying participants of updates. That was a bit more than I bargained for, but it was time well spent.
The only real disappointment I experienced in the 13 months hosting is totally my own doing in that I did not bring to fruition the ESN Handbook I envisioned as a collaborative effort among participants. Given the existing commitment of time just to pull off the chat (along with other work and volunteer activities), I couldn’t get the handbook done. There’s a collaborative ESN Handbook eBook/website out there just waiting to be created and annually updated for some entrepreneurial group (hint, hint).
Now that I’m a regular participant in the chat with no leadership responsibilities, I get to experience weekly what those 225+ others have experienced rather than frantically trying to host the chats and simultaneously take part in the conversation. Frankly, it’s a bit more fun now for me and a lot less stressful.
One of my key lessons learned for 2013 was to take risks. When I wrote about that end-of-year lesson, I had #ESNchat in mind. It would have been easy to bemoan the absence of such a free, public forum for ESN practitioners. It would have been easy to think someone else should do it. It isn’t easy for introverts like me (yes, I’m an introvert) to put myself out there so publicly and try to start something that could go down in flames quickly. But I gave it my best shot and with the regular participation of many talented, knowledgeable professionals whom I have come to know and respect, we succeeded.
Now when I sit back for a moment in chats led by TheCR, when I see new faces introduce themselves, when I read the kudos from participants who benefit from the chats, and when I develop new professional relationships with fellow ESN enthusiasts, I smile a quiet but very satisfying smile like a proud papa watching his child grow up and go out into the world on his own.
Chats only succeed when there are multiple people chatting. I may have started it, but only through others’ involvement has it continued, and I am grateful for each participant. I look forward to seeing where it goes from here. Where will it be in one year? Two Years? What innovations will TheCR introduce (such as the #ESNchat Mini-Decks they’ve already introduced)? What actions will come from the chats? What takeaways will be implemented in businesses of all shapes and sizes that make a positive difference in those organizations’ internal communications and social collaboration?
There is no way of knowing the answer to those questions, but I am quietly confident that such applications will be made and the impact will be significant over time.
Thanks to all who joined me in the venture. Continue to join me and so many others weekly on Thursday afternoons at 2pm Eastern time as TheCR leads us into the next phase of ESNchat. The future is bright!