Thoughts, devotions, and more from Jeffrey K. Ross, author of "Next Step Devotions"
I went to the County Clerk's office today to turn in a marriage license for a wedding I recently officiated. There are two takeaways in terms of customer service that happened in a span of a few minutes I want to tell you about. The first was when the guard at the entrance told me …
Continue reading Leap Year Lesson #182: Let People Know About Good Service You Receive
Since this is a holiday week in the U.S. with Independence Day on Wednesday, there is a noticeable slowdown in the number of meetings on my calendar for the week. That's always a welcome change from the norm of way too many meetings. The same thing happens to the extreme for the week in between …
Continue reading Leap Year Lesson #181: Work When Others Don’t
Not everyone is flexible (and I don't mean physical flexibility). We have all experienced the frustration of attempting to cut through red tape, only to be stopped at every turn by someone whose sole purpose in life seems to be making everyone else's life difficult. We usually don't walk away from those experiences with a …
At the beginning of 2012 I committed to writing a daily blog post of no more than 366 words regarding some lesson learned. It was a new venture for me to blog with that kind of regularity, so making the goal public was important to help with accountability. I wanted to discipline myself to write …
Continue reading Leap Year Lesson #179: Living Reflectively Is Worth the Cost
About every three years at work I get a new laptop computer. I just got a new one yesterday. For a computer guy, there is almost nothing sweeter than a shiny new PC. It's a blank slate with all kinds of possibilities yet to be discovered. The process of switching from one computer to another …
Continue reading Leap Year Lesson #178: Give Yourself a Midyear New Year’s
