I just published an article on LinkedIn with 10 lessons learned from my recent major cleanup of the groups on our enterprise social network at Humana. Perhaps other online community managers and professionals can benefit from these takeaways that I jotted down while removing about 43% of our internal community's nearly 1,700 groups.
Category: #ESNchat
Reflections on ESNchat
One of the most satisfying things I’ve done professionally in recent years is to start the weekly Twitter chat #ESNchat in September 2013, to see it grow through the 13 months I hosted it, and now to see it have new life and new leadership going forward through The Community Roundtable (@TheCR). After sensing a void …
Time to Take #ESNchat to the Next Level!
I'm very pleased to announce that as of Thursday, October 2, 2014 the good people at The Community Roundtable will take over ownership of my weekly Twitter chat #ESNchat. Some of the great benefits to the #ESNchat community will include the ability for @TheCR to have multiple people involved with leadership of the chat, more extensive …
ESN Handbook Project – March 13, 2014 Update
On February 13 I hosted a Twitter chat on the subject of imagining your ideal Enterprise Social Networking (ESN) Handbook. This was an effort to start the discussion among several ESN professionals about what the ultimate handbook for our profession might include, and then to proceed to creating just such a handbook. We had a …
Continue reading ESN Handbook Project – March 13, 2014 Update
It’s Time for a Great ESN Handbook
Most of the attention from businesses regarding social media is directed toward external social media efforts - ways of connecting with current and potential customers and clients. That's understandable. Likewise, most of the resources available for online community managers are also aimed at those responsible for external communities. That, too, is understandable. In all the …
