I just published an article on LinkedIn reflecting on some lessons learned over the past 16 days of being in a new (to us) house, and how the experience compares to joining a new online community. I invite you to read it here.
Tag: Community Management
Guest Post by Brenda Rick Smith – “What I’ve Learned In My First Month As a Community Manager”
Note from Jeff: One of the smartest things a manager can do is hire great people and then get out of their way. With that in mind, I am thrilled to have Brenda Rick Smith as a new colleague on my team at Humana to serve with me as a community manager for our enterprise …
Time for a Shift in Direction
It is with pleasure and a healthy amount of reservation that I announce a change in my career focus at work. For the past several years I have been primarily focused on growing and managing our company's enterprise social network (ESN). This has been a tremendous joy for me and one that I will continue …
12 Tips for Building a Successful Enterprise Social Network – Part 1
I recently had the opportunity to present a session at the J. Boye Web and Intranet Conference in Philadelphia. The session was about building a successful enterprise social network (ESN) – an internal social network used by employees within a business. This has been my profession and passion for the past 4+ years, so I was …
Continue reading 12 Tips for Building a Successful Enterprise Social Network – Part 1
A Simple Case For Community Management
As online communities continue to grow in number and usage, the professional role of community manager is also growing in prominence as a valued position that can, frankly, make or break a community. Of course, I'm biased from my perch as a community manager for the past 3.5 years for my company's enterprise social network …
