Guest Post by Brenda Rick Smith – “What I’ve Learned In My First Month As a Community Manager”

Note from Jeff: One of the smartest things a manager can do is hire great people and then get out of their way. With that in mind, I am thrilled to have Brenda Rick Smith as a new colleague on my team at Humana to serve with me as a community manager for our enterprise …

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Time to Take #ESNchat to the Next Level!

I'm very pleased to announce that as of Thursday, October 2, 2014 the good people at The Community Roundtable will take over ownership of my weekly Twitter chat #ESNchat. Some of the great benefits to the #ESNchat community will include the ability for @TheCR to have multiple people involved with leadership of the chat, more extensive …

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12 Tips for Building a Successful Enterprise Social Network

Over the past several weeks I've written a dozen blog posts, each centering around one tip for building a successful enterprise social network (ESN). This post is a simple listing of the links to those 12 posts. I'm sure I'll revisit the subject and make modifications from time to time. For now, though, these represent …

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