Thoughts, devotions, and more from Jeffrey K. Ross, author of "Next Step Devotions"
I just published a LinkedIn article called "If you attend only one conference for online community professionals..." It's about the various conferences I've attended through the years as an online community pro, and why I hone in on one in particular as the main conference I attend if I only get to attend one a …
Continue reading If you attend only one conference for online community professionals…
I just published a review of Rich Millington's latest book, The Indispensable Community, on LinkedIn. Go check it out and share your thoughts. I highly recommend the book to all online community professionals.
I just published an article on LinkedIn with 10 lessons learned from my recent major cleanup of the groups on our enterprise social network at Humana. Perhaps other online community managers and professionals can benefit from these takeaways that I jotted down while removing about 43% of our internal community's nearly 1,700 groups.
Note from Jeff: One of the smartest things a manager can do is hire great people and then get out of their way. With that in mind, I am thrilled to have Brenda Rick Smith as a new colleague on my team at Humana to serve with me as a community manager for our enterprise …
As online communities continue to grow in number and usage, the professional role of community manager is also growing in prominence as a valued position that can, frankly, make or break a community. Of course, I'm biased from my perch as a community manager for the past 3.5 years for my company's enterprise social network …
